Shipping Policy

This shipping policy applies to all orders delivered within the United States and Canada. We do not ship to other regions at this time.

Order Cut-off Time

Order cutoff time: 10:00 AM Pacific Time (PT). Orders placed before 10:00 AM PT on business days will enter the preparation process on the same business day. Orders placed after 10:00 AM PT, on weekends or US public holidays will be processed on the next available business day.

Order Processing Time

Order preparation time: 1–3 business days. Processing includes inventory verification, quality inspection, packaging and carrier handover. Heavy cast iron items may require extra packaging time. Business days exclude weekends and US statutory holidays.

Shipping Rates

  • Orders with subtotal ≥ $20 USD: Free standard shipping.
  • Orders with subtotal ＜ $20 USD: Flat shipping fee of $7.99 USD. Shipping rates are calculated before tax. Discount codes may affect the final subtotal to qualify for free shipping.

Estimated Transit Time

  • Continental United States: 3–7 business days after shipment.
  • Canada: 5–10 business days after shipment. Delivery time is an estimate and not guaranteed. Delays may occur due to carrier congestion, weather, customs clearance for Canadian shipments, remote areas or holiday seasons.

Shipment Tracking

Once your order is dispatched, we will send a shipping confirmation email with tracking number and carrier link. You can track your package status online.

Lost or Damaged Packages

If your package arrives damaged or is confirmed lost by the carrier, please contact us within 7 calendar days after delivery or estimated delivery date, attach photos of outer packaging and product damage, and provide your order number. We will investigate and arrange replacement or refund.

Additional Notes for Canadian Customers

Shipments to Canada may be subject to local import duties, taxes or brokerage fees, which are the responsibility of the recipient. Our shipping fee only covers freight cost and does not include import taxes.shipped to store. However, not all items can be returned in-store. See our returns and exchanges policy for details.