Return & Refund Policy

We accept returns for cast iron cookware under the terms below. This policy applies to orders shipped to the United States and Canada.

Return Eligibility Window

You may submit a return request within 30 calendar days from the date of package delivery. Return requests submitted after the 30-day window will not be accepted, unless the product arrives defective or damaged in transit.

Return Conditions

To qualify for return or refund:

  1. The cast iron product must be in resalable condition, unused, unseasoned, free of scratches, burns or heavy wear.
  2. All original packaging, accessories, labels and inserts must be returned together with the item.
  3. Proof of purchase (order confirmation, order number) is required. Items that have been used, seasoned, damaged by customer misuse, altered or missing original packaging/parts cannot be returned.

How to Start a Return

Please send an email to [email protected] with your order number, reason for return and photos of the product. Our team will review your request and issue a return authorization (RA) number. Do not send items back without RA number; packages without RA may be refused and cannot be processed for refund.

Return Shipping Cost

  • Returns due to our mistake: wrong item, defective product, damaged upon arrival. We will cover return shipping cost.
  • Voluntary return (change of mind, no longer needed): Customer shall bear the return shipping cost. Original outbound shipping fee will not be refunded for voluntary returns.

Refund Processing Time

After we receive, inspect and approve your returned goods: Refund will be issued to your original payment method within 5–10 business days. The time for funds to show in your account depends on your bank or payment provider, which may take extra days.

Exchanges

If you want to exchange for another cast iron product, please submit a return request first. Once return is approved and received, we can process exchange, or you may choose refund and place a new order.

Final Sale Items

Promotional clearance items marked “Final Sale” cannot be returned or exchanged unless factory defective.

Cancellation Policy

Orders can be cancelled before shipment. Once the order has been dispatched, cancellation is no longer available and you need to follow return policy.